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Returns Policy 

What's Your Return Policy?

We hope that you will be pleased with your purchase. However, should you wish to return your order and receive a full refund, the items must be returned to us in fully resalable condition in all the original packaging. The item needs to be received back within 28 days from the day the parcel was delivered. Returns on sale goods are reduced to 14 days.

Please note that custom orders and personalised orders are not eligible for return or refund.

If an item is faulty then please contact our customer services team at contact@evansandmoose.co.uk or 07794 703 479 and they will be able to assist with a replacement or a refund. Please do not return a faulty item without contacting us first as we will be unable to refund your return postage charge.

Where Should I Send my Returns?

Returns Address:
Evans & Moose Ltd
C/O Highfield House, 

Highfield Road, 

Congleton, 

Cheshire, 

CW12 3AQ
Telephone: 07794 703 479 

Please wrap your returns carefully and return them in their original unused condition. To complete your return, we require a receipt.  We strongly recommend that you obtain a proof of posting receipt from the Post Office or Courier as we cannot be held responsible for goods whilst in transit from customers.

Customers are responsible for paying all postage costs for goods if they choose to return items unless the items were received in damaged or faulty condition.  If you are shipping an item over £25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.  We suggest the following services for your returns:

Smaller items: Please ensure that you include your Receipt within the parcel and return it using one of the methods listed below:

A – Return using Royal Mail

We recommend that you obtain a Certificate of Posting in case for whatever reason the parcel(s) fails to reach us.

B – Return using Hermes from just £2.45. ParcelShop from Hermes is a convenient way to return parcels at over 4,000 local shops; most are open from early until late, 7 days a week.

Simply visit https://www.myhermes.co.uk/send to find your local ParcelShop store and follow the instructions for delivery to our returns address above. 


Refunds (if applicable)
Once your return is received your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please note that refunds for items bought as gifts can only be issued to the original purchaser. We can however exchange an item that was received as a gift without the original purchaser knowing but you will have to pay any difference in cost that is due. 

There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 

Exchanges and Credit Notes

If you wish to return an item for an exchange, and the original item is not faulty or damaged, you will be responsible for the returns postage. You can return exchange items using the instructions above.

If the exchanged item is of a lower value then a refund will be issued for the difference, providing the return is made within the 28 day returns period. If the exchanged item is of a higher value then a member of our Customer Service Team will be in touch to take the additional payment required.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.