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Delivery Policy 

 

General

When a product or products are ordered through our online shop we will ship them with Hermes or via Royal Mail. 

We currently only ship to Mainland UK. 

Our products are put into groups based on their weight and then the delivery charge is calculated based on the weight of the product. 

Standard Shipping - between 3 - 5 working days. 'Working days' are Monday - Friday. 

Next Day Delivery is available on orders placed before 11am. 

We will use our reasonable endeavours to ensure that this delivery time is met but we cannot accept any liability for late deliveries, which are due to circumstances outside of our reasonable control. 

Items made to order (stated in product description) will not meet these delivery time frames. 

Part Shipment of An Order

Please note that if there is an item which is out of stock, but is due to arrive within 3 days, your order will be held and dispatched together. If the Next Day is selected the delivery will take place on this service once the items become available. If the delay is longer than 3 days your order will be part dispatched.

Items not received

If you contact us to say that you have not received your order we will require written confirmation of non receipt before we can resend your order.

 

This can be sent via email or by the post and must be received back within 7 days.

Items damaged in transit

Although every effort is taken to ensure our parcels are well-packed when they leave, accidents do happen. If this does happen please contact us within 3 working days and please email pictures of the damaged item(s) to and we will resolve the problem as quickly as possible for you.

Please check all goods on receipt as any damaged or faulty goods need to be reported within 3 working days. Once an item has been signed for it is accepted that the order has been received in a good condition.

 

Please check large items carefully before signing for the parcel.